My PC is missing
Check the account, host status and sharing permissions. Team access also requires a valid organization license.
FORPRO-REMOTE / SUPPORT
How can we help?
Find help with setup, connections, accounts and payments.
Seeing an error code in the app?
Find checks for your code and the details to include in a support inquiry.
A payment is missing
Sign in with the purchasing account and recheck the order in payment history. Include the order ID and time in a support inquiry, never card details or passwords.
What happens after expiry?
Personal accounts return to Free. Existing PCs are retained; new registrations use the current limit. Expired organization access cannot authorize new team sessions.
Renewals and refunds
Pro and Teams are fixed-term purchases without automatic renewal. Contact support with your order ID for a cancellation or refund review.
Account recovery
Use password recovery on the login page first. For OTP recovery, provide your account email and situation. Never send OTP codes, passwords or recovery tokens.
FOR YOUR ORGANIZATION
Contact support.
Include the issue, time and app version. For billing questions, include your order reference.
Name, email and message are required. Teams and Enterprise inquiries also require a company.